COOKIE AND PRIVACY POLICY

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.aboutcookies.org.uk.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task
recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

You can disable cookies for this website apart from the essential session cookie by clicking Disable cookies.

There are two types of cookie you may encounter when using the Frost Guiding website :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

Cookies set by the Frost Guiding website

NAME	PURPOSE	EXPIRES
PHPSESSID	These only last for the session (visit) to our website, and help with your movement through the website.	Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Frost Guiding do not control the dissemination of these cookies. You should check the third party websites for more information about these.

PROVIDER	NAME	PURPOSE	MORE INFO
Google Analytics	_gat _ga _gid	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.	Google Privacy Policy
Facebook third party cookies	The Facebook page plugin on our home page sets a number of third party cookies that it uses if you are a Facebook user	Summary from Facebook: If a person has visited Facebook and visits this website with a social plugin, the browser sends us information in order to load Facebook content on that page. The data we receive may include info like the person's user ID, the website they're visiting, the date and time, and other browser-related info. We record some of this info and may use it to improve our products and services and to show people more interesting and useful ads.	Facebook users can find out how to manage their privacy settings here: Facebook cookie policy

Changes to this cookie policy

If this cookie policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us via our contact us page link at the top of the page.

Privacy Policy

Frost Guiding stores and uses it's clients personal data to enable us to run our mountaineering trips in a safe and efficient way. We hold client's data to be used to manage future trips that are booked with us aswell. If a client would like us to delete this data after a trip has ended, or would like a copy of this data, they may write to our Information Officer, Janine Frost at: Janine@frostguiding.co.uk and we will provide a copy/erase the data to the extent permitted by law within 7 days. Client's data will be deleted after 10 years and will not be shared with other organisations. If a client is aged 16 or under, they should obtain their parent/guardian’s permission before providing any personal information to us.